Accomplishment Report

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The iGovPhil Project officially adopts the Web Content Accessibility Guidelines (WCAG 2.0) as the accessibility standard for all its related web development and services. WCAG 2.0 is also an international standard, ISO 40500. This certifies it as a stable and referenceable technical standard. 

WCAG 2.0 contains 12 guidelines organized under 4 principles: Perceivable, Operable, Understandable, and Robust (POUR for short). There are testable success criteria for each guideline. Compliance to these criteria is measured in three levels: A, AA, or AAA. A guide to understanding and implementing Web Content Accessibility Guidelines 2.0 is available at: https://www.w3.org/TR/UNDERSTANDING-WCAG20/

All iGovPhil Project services and content are currently moving towards WCAG Level A compliance. Work is being done to make the system fully compliant with this level. 
 
Accessibility Features

Shortcut Keys Combination Activation Combination keys used for each browser.
  
    Chrome for Linux press (Alt+Shift+shortcut_key) 
    Chrome for Windows press (Alt+shortcut_key) 
    For Firefox press (Alt+Shift+shortcut_key) 
    For Internet Explorer press (Alt+Shift+shortcut_key) then press (enter) 
    On Mac OS press (Ctrl+Opt+shortcut_key) 

    Accessibility Statement (Combination + 0): Statement page that will show the available accessibility keys.
    Home Page (Combination + H): Accessibility key for redirecting to homepage. 
    Main Content (Combination + R): Shortcut for viewing the content section of the current page. 
    FAQ (Combination + Q): Shortcut for FAQ page. 
    Contact (Combination + C): Shortcut for contact page or form inquiries. 
    Feedback (Combination + K): Shortcut for feedback page. 
    Site Map (Combination + M): Shortcut for site map (footer agency) section of the page. 
    Search (Combination + S): Shortcut for search page. 
	
Press esc, or click the close the button to close this dialog box.

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Please call tel: 8710-2755 / 0999-2291572

For Customer Inquiries, talk to one of our Account Specialists:

Tel: 8818-7794
Tel: 8893-5638
Tel: 8840-4011 local 107- 118

For Assistance and Complaints:

Tel: 8840-4108, 8840-4011
Email: customercare@lbp-insurance.com

Customer Assistance Process and Timeline

Annex A - Complaint Form

Annex B - Customer Satisfaction Measurement Questionnaire

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