GOVPH

Vision

By 2029, LIBI shall be one of the leading and most trusted insurance brokerage firms, with customer satisfaction as its top priority by leveraging technology to serve its clients, and increasing its competitiveness in the industry while contributing to global sustainability, United Nations Sustainable Development Goals (UNSDG), disaster resilience, and fostering equity and inclusivity.

Mission

 To provide accessible, competitively-priced and responsive insurance services to all LBP borrowers and clients.

 To efficiently facilitate processing of insurance requirements of LBP.

Core Values

-Social Responsibility (Service to Community and Customer Satisfaction)
 Excellence (Quality and Competitiveness)
 Professionalism (Teamwork, Dedication, Commitment, Competence and Mutual Respect)

Quality Policy

We are steadfast in our pursuit of service excellence and reliability. At LBP Insurance Brokerage, Inc., we go beyond expectations to meet the needs of our clients, taking full responsibility for our institutional service commitments. We continuously strive for competence in all aspects of our operations and adhere to our standards without reservation or limitation.

We are guided by a clear framework for setting quality objectives and are committed to satisfying applicable regulatory and client requirements, as required by prevailing standards. This is key to our continual improvement of the Quality Management System (QMS).

We believe in our vision “By 2029, LIBI shall be one of the leading and most trusted insurance brokerage firms, with customer satisfaction as its top priority by leveraging technology to serve its clients, and increasing its competitiveness in the industry while contributing to global sustainability, United Nations Sustainable Development Goals (UNSDG), disaster resilience, and fostering equity and inclusivity.” In pursuit of this, we commit to the following:

Live by the fundamental principles of the insurance industry, strictly complying with statutoryand regulatory requirements, including adherence to our Code of Conduct and EthicalStandards;
Foster an ideal institutional culture of mutual respect and accountability, where every teammember demonstrates appropriate behavior and sound knowledge in their respective fields;
Uphold courtesy, resilience, patience, and promptness in addressing client concerns andcomplaints, with professionalism at the core of our service;
Go the extra mile in ensuring client satisfaction, actively welcoming feedback and using it asan opportunity to further enhance our processes

To achieve these objectives, we shall:

  Provide a structured framework for setting quality objectives aligned with strategic goals;
  Uphold a firm commitment to satisfy applicable legal, regulatory, and customer requirements;
  Maintain a commitment to the continual improvement of our Quality Management System.