Vision and Mission
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Vision and Mission

Vision

To be recognized as one of the most trusted and respected brokerage firm that provides unparalleled services with highest level of integrity by the end of 2022.

Mission

To provide accessible, competitively-priced and responsive insurance services to all LBP borrowers and clients. To efficiently facilitate processing of insurance requirements of LBP.

Core Values

Social Responsibility (Service to Community and Customer Satisfaction)
Excellence (Quality and Competitiveness)
Professionalism (Teamwork, Dedication, Commitment, Competence and Mutual Respect)

Quality Policy

We are steadfast and viable institution where we exceed efforts to meet client’s expectations; embracing ourselves responsibility for institutional service commitment and aim for competence as we render services to be adhered to without any reservations or limitations. We also provide framework in setting quality objectives. We are also committed to always satisfied applicable requirements as required by the standard to ensure continual improvement of the quality management system.

We believed that LIBI is "To be recognized as one of the most trusted and respected brokerage firms that provides unparalleled services with highest level of integrity by the end of 2022", and so therefore, we:

L ives' by the fundamentals and principles of Insurance Industry thru compliance on statutory and regulatory requirements as well as our Code of Conducts and Ethical Standards as we set the;
I deal institution that demonstrates respect for each other and holds ourselves accountable for appropriate behaviour while displaying a sound knowledge in our fields of operation;
B e courteous, resilient, patient and prompt upon redressing the clients's complaints at all times by;
I mplementing and maintaining its professional behaviour as we go the extra-mile to achieved clients' full satisfaction and will always welcome your feedback and input in order to continually improve our processes.

To achieve these objectives, we shall:

  Provides framework for setting quality objectives
  Includes a commitment to satisfy applicable requirements
  Includes a commitment to continual improvement of the quality management system